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Dec. 6, 2021

Tucows Chief Product Officer, Justin Reilly, on How Product Design Influences Operations and Where AI Fits In, Ting's Amazing Customer Care, and Photos Almost Pushing a Launch

Tucows Chief Product Officer, Justin Reilly, on How Product Design Influences Operations and Where AI Fits In, Ting's Amazing Customer Care, and Photos Almost Pushing a Launch

Tucows (NDAQ: TCX) Chief Product Officer, Justin Reilly, joins as our first non-COO, and shares on your customer's best last experience, product designs influence on operations and AI's fit, Ting's amazing customer care, and how photos almost pushed a launch.


Tucows Chief Product Officer, Justin Reilly, joins as our first non-COO, and shares on your customer's best last experience, how product design influences operations and where AI fits, Ting's amazing customer care, and how photos almost pushed a launch.

Justin focuses on building the next generation of consumer products, particularly where AI meets customer experience. Prior to Tucows, Justin was Head of Product & CX Innovation at Verizon. He founded Focus Health, Grey Seven Labs, and Qstir. He was a Director of Strategy and Experience at Macquarium, lead the Strategy and Innovation team at Arke Systems. He currently advises a number of startups focused on the next generation of AI platforms and products.

Justin Reilly on LinkedIn: http://www.linkedin.com/in/justinreilly

Justin Reilly on Twitter: https://twitter.com/justinMreilly

Justin Reilly on the web: https://justinmreilly.com

Tucows: https://tucows

Ting Fiber: https://ting.com/internet

Episode Webpage - https://betweentwocoos.com/justin-relly-tucows-chief-product-officer

Episode Transcript - https://betweentwocoos.com/justin-relly-tucows-chief-product-officer#transcript

Michael Koenig - https://linkedin.com/in/mkoenig514

Justin Reilly Profile Photo

Justin Reilly

Chief Product Officer, Tucows

Justin Reilly is the innovative Chief Product Officer at Tucows, a company that sits at the intersection of connectivity from domain names, to Ting’s wireless service, and Ting’s fiber internet.

Justin focuses on building the next generation of consumer products, particularly where AI meets customer experience. Prior to joining Tucows, Justin was the Head of Product and Customer Experience Innovation at Verizon and founded also founded several companies including Focus Health, Grey Seven Labs, and Qstir.